Find answer to common questions about traveling with Explore Bali Indonesia.
Most of our tours are private, allowing you to enjoy a more comfortable and flexible experience. Shared tour options may be available for selected activities depending on availability.
Yes. We can help customize your itinerary based on your travel dates, interests, budget, group size, and preferred destinations in Bali.
We cover popular areas such as Ubud, Uluwatu, Canggu, Seminyak, Nusa Dua, Sanur, Kintamani, Bedugul, East Bali, North Bali, and selected island trips such as Nusa Penida.
You can contact us through WhatsApp, phone, email, or the contact form on our website. Our team will be happy to assist you with your travel plans.
Yes, Bali is generally safe for travelers. However, we recommend following local guidelines, keeping your belongings secure, and respecting local customs and traditions.
Travel insurance is strongly recommended. It can help protect you in case of medical issues, trip cancellations, lost belongings, or unexpected travel disruptions.
We recommend bringing light clothing, sunscreen, sunglasses, comfortable shoes, swimwear, personal medicine, a reusable water bottle, and a light jacket for mountain areas.
Many of our tours are family-friendly. Please let us know the age of your children so we can recommend the most suitable activities and itinerary.
Yes. When visiting temples, visitors are usually required to wear a sarong and sash. These are often available at the temple entrance or can be arranged in advance.
Please contact our team immediately through WhatsApp or phone. For serious medical or safety emergencies, contact local emergency services or visit the nearest hospital.
You can make a booking by contacting us through WhatsApp, email, or our website contact form. Our team will confirm availability and provide the next steps for your reservation.
Yes, we recommend booking in advance to secure availability, especially during peak seasons, holidays, and for popular tours or activities.
Some bookings may require a deposit or full payment in advance, depending on the package, hotel, activity, or supplier policy.
We accept bank transfer and selected online payment methods. Available payment options will be confirmed by our team during the booking process.
Yes. Once your booking is confirmed and payment requirements are completed, we will send you a confirmation by email or WhatsApp.
Changes may be possible depending on availability and supplier policies. Please contact us as soon as possible if you need to change your booking details.
Our tour packages may include private transportation, driver, entrance fees, activities, meals, accommodation, or guide services depending on the selected package. Full inclusions are listed in each package detail.
Yes. You can request specific destinations, and our team will help arrange the route and timing to make the itinerary comfortable and realistic.
Meals are included only when stated in the package details. If meals are not included, our team can recommend restaurants along the route.
Tour start times depend on the itinerary and destination. Some tours, such as sunrise trips or full-day tours, may require an earlier departure.
Private transportation is included in many of our tour packages. Please check the package details or confirm with our team before booking.
Yes. English-speaking drivers or guides can be arranged depending on the package and availability.
Cancellation policies may vary depending on the package, hotel, activity, or supplier. The applicable policy will be shared with you before confirming your booking.
Refunds depend on the cancellation timing and the policy of the selected service. Some bookings may be non-refundable after confirmation.
If weather conditions affect your activity, our team will assist with rescheduling options when possible. Some activities may follow the supplier’s weather policy.
Rescheduling may be possible depending on availability and how early the request is made. Please contact us as soon as possible if your plans change.
No-shows are usually non-refundable. Please inform us in advance if you are delayed or unable to join your scheduled tour or activity.
Booking fees, deposits, or payment gateway charges may not be refundable depending on the payment method and supplier policy.
Our travel experts are here to assist you with any questions.
